Warranty Policy

Before any manufacturer’s warranty claim, consumers are requested to make sure the product is:
  • Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.
  • Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
  • Not reduced in value by delay on the customer’s part. Customers should bring faults to PT. Visiniaga Mitra Kreasindo attention soon after they occur.
Please note: The actual manufacturer’s warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate time frame of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service center or agents.
PT. Visiniaga Mitra Kreasindo also reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.