Returns Policy

  • Products must be returned within 1 day upon establishing an agreement between PT. Visiniaga Mitra Kreasindo that a purchased product some how must be returned.
  • Any returned products must be packed properly and must arrive in good condition at our office / store in Dili location at the buyers expense.
  • Exchange will be determined based upon the returned products arrival condition.
  • We always reserve the right to decide if a return is valid or invalid.
We do not normally give refunds or exchanges if you:
  • Simply change your mind; or
  • Purchased the wrong product; or
  • Already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
  • Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
  • No proof of purchase is provided.